That's what I asked for, but it's not what I wanted

Wedding photography can be fast paced, tiring and sometimes very frustrating.
Case in point, an all day photo shoot in 2008, made me re-evaluate my whole approach to wedding photography.
Scene 1: the church
A hot and humid day in a small church with no air conditioning, only one fan at the front of the church. I did contemplate shooting the entire ceremony from in front of this fan, using only a couple of telephoto lenses. Obviously not an ideal vantage point. Every pew was filled and to add to the mix, the church doors were closed once the ceremony began. I was probably more fortunate than most, since I was not requested to wear formal attire. Even so, the temperature inside must have been approaching 34C and the bridal party, decked out in formal wear, were suffering greatly.
I made judicious use of a cleaning cloth to keep my cameras free from perspiration.
Scene 2: outside the church
Pandemonium reigned supreme, as everybody and their dog, jostled for position with their point and shoot cameras, for a quick snapshot of the bridal group.
Then it rained, not much, but enough to scatter everyone, including the bridal party.
I managed a few shots inside the limo, then split for the outdoor shoot in a local park.
Scene 3: the park
Luckily the rain stopped as everyone arrived at the location. The most important part of the proceedings seemed to be the consumption of as many beers as possible during our stroll through the park. Firstly it is illegal to consume alcohol in a public park and secondly, it is a real pain to get people to put their bottle of beer down long enough for a photograph.
Scene 4: the reception
A short drive from the park, but time was running out, so a mad dash ensued to get to the hall in time to set up. In retrospect, the reception was the easiest part, as the party was being fueled my more and more alcohol. After getting the more formal group shots out of the way, the rest of the evening was a typical wedding party. Lots of informal shots of friends, families, decor, cake cutting etc.
Scene 5: post processing
In this particular case, I was scheduled to leave the country for an extended period, two weeks after the event. I had previously notified the bride of this fact and informed her I would have everything ready within a couple of days. I uploaded everything to my website and emailed her, asking her to choose which photographs she wanted for printing. Also, did she actually want prints in an album, or did she want a printed photo book, like the sample I had previously shown her.
Nothing transpired before I had to leave, despite my sending several emails and a few phone messages. So I opted to take the entire photo shoot with me on my notebook computer. My rational was that I could easily send the photos for print or upload to my book publisher's server from wherever I was at the time I received confirmation.
I did receive several emails from her, but never once did she tell me "prints in an album" or a "printed book". In frustration, I asked her "prints in an album, YES or NO". The response I got was YES.
Scene 6: six weeks later
Now I'm back home and finally got to talk to her on the phone, again asking the simple question I had asked in several emails. She told me she wanted "prints in an album". I asked for confirmation in an email and got the same response.
A few days later I had all the prints and assembled them in a nicely bound white wedding album.
Scene 7: the grand finale
Happy to have finally got this particular wedding almost complete, I duly presented her with her wedding album. She didn't appear too enthusiastic and when I asked if there was a problem with the photographs, she told me she thought they would be in a printed book. After explaining that this is what she asked for and showing her the email trail, along with her confirmation of prints in an album, she accepted it and paid me.
I did offer a printed book of the same photographs, but it would incur extra cost and not out of my pocket.
Scene 8: the moral
Get everything in writing, print all electronic communication and above all keep smiling. You never know, she might have relatives or friends who are planning a wedding.